Terms of service

OVERVIEW
Welcome to Organic Drip! The terms "we", "us" and "our" refer to Organic Drip. Organic Drip operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Organic Drip is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Terms of Service

1. General

Welcome to Organic Drip.

These Terms of Service govern your use of our website and apply to all orders placed and agreements concluded through our online store.

Throughout these Terms, the words "we", "us", and "our" refer to Organic Drip.

Our online store is hosted by Shopify, which provides the technical e-commerce platform that enables us to offer our products and services. However, any purchase agreement is concluded solely between you and Organic Drip.

By accessing our website or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Identity and Contact Details

Business name: Organic Drip

Email: info@organicdrip.be

Registered address: Grote Markt 50, Bus 202, 2000 Antwerp, Belgium

VAT number: BE0792.568.786

3. Use of the Website

You may use our website only for lawful purposes.

You must not use the website:

for fraudulent, unlawful, or harmful activities;
to infringe the rights of Organic Drip or any third party;
to distribute viruses, malicious software, spam, or misleading information;
to interfere with the operation or security of the website;
to collect, copy, scrape, or reuse data or content from the website without our prior permission.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

4. Customer Information and Accounts

To place an order, you may be asked to provide certain information, including your name, email address, billing address, delivery address, and payment details.

You are responsible for ensuring that all information you provide is accurate, complete, and up to date.

If you create or use a customer account, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

5. Product Information

We make every reasonable effort to describe and display our products as accurately as possible.

However, colours and the visual appearance of products may vary slightly depending on the screen, device, or settings used to view our website.

Minor differences in colour, texture, or finish that are inherent to the product or its ingredients shall not be regarded as defects, provided the product corresponds with its description and meets the reasonable expectations of the consumer.

We reserve the right to update product information, packaging, and our product range. We may also discontinue products or limit the quantities available for purchase.

6. Orders and Formation of the Agreement

By placing an order, you submit an offer to purchase the selected product.

After placing your order, you will receive an electronic acknowledgement confirming that we have received your order. This acknowledgement does not constitute acceptance of your order.

The purchase agreement is concluded only when we expressly confirm your order or dispatch the ordered products.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including, but not limited to:

the product is unavailable;
the price or product information contains an obvious error;
payment cannot be processed;
we reasonably suspect fraud or misuse;
delivery to the specified address is not possible.

If we cancel an order after payment has been received, we will refund the amount paid using the original payment method.

Please review your order carefully before confirming your purchase. Once an order has been processed or dispatched, we cannot guarantee that changes or cancellations will still be possible.

7. Prices and Payment

All consumer prices displayed in our online store are stated in euros (€) and include applicable VAT, unless expressly stated otherwise.

Any shipping costs, import duties, taxes, or other additional charges will be clearly displayed before you complete your order, where such costs can reasonably be calculated in advance.

The price applicable at the time your order is placed shall apply to your purchase.

We reserve the right to change our prices, discounts, and promotional offers at any time. Such changes will not affect orders that have already been confirmed.

Additional terms may apply to temporary promotions or special offers. In the event of any inconsistency, the specific promotional terms shall prevail to the extent permitted by law.

By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

8. Pre-orders

Products offered as pre-orders are not immediately available for shipment.

The estimated shipping period is indicated on the relevant product page, during the checkout process, or in our Shipping Policy. Any estimated shipping date is provided in good faith and should not be regarded as a guaranteed delivery date.

Should the expected shipment be significantly delayed, we will inform you by email as soon as reasonably possible.

Nothing in this section affects your statutory consumer rights relating to pre-orders.

9. Delivery

We deliver to the countries and destinations available during the checkout process.

Any delivery and shipping times provided are estimates only. We will make reasonable efforts to deliver your order within the indicated timeframe.

We are not responsible for delays caused by circumstances beyond our reasonable control. This does not affect your statutory rights where an order is not delivered or is delivered late.

The risk of loss or damage to the products passes to you only when you, or a third party designated by you other than the carrier, have taken physical possession of the goods.

If you choose a carrier that was not offered by Organic Drip, the risk may pass to you once the products have been handed over to that carrier.

For more information, please refer to our Shipping Policy.

10. Right of Withdrawal and Returns

Consumers purchasing online generally have the right to withdraw from the purchase agreement within 14 days after receiving their order, without providing any reason.

The conditions, exceptions, return costs, and refund procedure are described in our Return Policy.

For sealed products that are unsuitable for return due to health protection or hygiene reasons, the right of withdrawal may no longer apply if the seal has been broken after delivery, where permitted by applicable law.

Your statutory rights relating to damaged, defective, or incorrectly delivered products remain unaffected.

11. Statutory Warranty

Our products are covered by the statutory legal guarantee of conformity.

If a product does not conform to the purchase agreement at the time of delivery, you may be entitled to the remedies provided under applicable law, including repair, replacement, an appropriate price reduction, or, where the legal conditions are met, termination of the agreement and a refund.

Nothing in these Terms limits or excludes your statutory warranty rights.

12. Intellectual Property

All content available on our website, including but not limited to text, product names, logos, photographs, images, videos, designs, layouts, and graphic elements, is owned by Organic Drip or used with the permission of the respective rights holder.

You may access and view this content solely for your personal, non-commercial use.

Except where permitted by applicable law, you may not copy, reproduce, modify, distribute, publish, sell, exploit, or otherwise use any content from our website without our prior written consent.

Shopify and the names, trademarks, and logos of other third parties remain the property of their respective owners.

13. Third-Party Services and Tools

Our website may include features or services provided by third parties, such as payment providers, delivery partners, analytics services, or social media platforms.

Your use of such third-party services may be subject to the terms and privacy policies of the respective provider.

Organic Drip is not responsible for the performance or availability of third-party services where the issue cannot reasonably be attributed to us. This does not limit our legal obligations as the seller of our products.

14. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

We do not always control the content, availability, or functionality of these external websites. Accessing a third-party website is subject to the terms and privacy policy of the relevant provider.

Organic Drip shall not be liable for any damage arising solely from the use of third-party websites or services, except where liability cannot be excluded under applicable law.

15. Relationship with Shopify

Organic Drip uses Shopify as the technical platform for operating its online store.

All purchase agreements concluded through our website are entered into directly between you and Organic Drip. Shopify is not the seller of our products and is not a party to any purchase agreement.

Shopify may process personal data for the purpose of hosting, securing, operating, and improving the platform. Further information can be found in our Privacy Policy and in Shopify's own Privacy Policy.

16. Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection legislation.

By using our website, you acknowledge that certain personal data may be processed by Shopify and by service providers that are necessary for functions such as payment processing, hosting, shipping, security, and customer support.

Please refer to our Privacy Policy for more information about the purposes of processing, legal grounds, retention periods, recipients, and your rights.

17. Reviews, Feedback, and Other Content

If you voluntarily submit a review, comment, image, suggestion, or any other content to us, you confirm that:

you are entitled to share such content;
the content is accurate to the best of your knowledge;
the content does not infringe the rights of any third party;
the content is not unlawful, offensive, discriminatory, misleading, or harmful.

To the extent necessary for publishing and promoting your contribution, you grant Organic Drip a non-exclusive, worldwide, royalty-free licence to use such content.

We reserve the right to moderate or remove contributions that violate applicable law, these Terms, or the rights of third parties.

We are under no obligation to compensate you for any contribution or to respond to every submission.

18. Errors and Inaccuracies

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, stock availability, promotions, or shipping information.

We reserve the right to correct such errors.

If an error relates to an order that has already been placed, we will contact you as soon as reasonably possible. We will not unilaterally modify an order to the detriment of the consumer where doing so would conflict with the purchase agreement or applicable law.

In the event of an obvious pricing error, we reserve the right to refuse or cancel the order. Any payments already received will be refunded using the original payment method.

19. Website Availability and Operation

We strive to keep our website secure, accessible, and functioning properly at all times.

However, we do not guarantee that the website will always be available without interruption, free from errors, or free from technical issues.

We may temporarily suspend or restrict access to the website for maintenance, security, technical updates, or other reasonable operational purposes.

Nothing in this section limits any liability that cannot be excluded under applicable law.

20. Liability

Organic Drip shall be liable in accordance with applicable Belgian law.

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by law, including liability for:

fraud, wilful misconduct, or gross negligence;
death or personal injury caused by our negligence;
defective or non-conforming products;
any breach of mandatory consumer protection legislation.

To the fullest extent permitted by law, we shall not be liable for indirect or consequential loss that was not reasonably foreseeable at the time the agreement was concluded, or that results solely from improper or unlawful use of our website or products.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, fire, war, epidemics, government measures, major technical failures, strikes, or disruptions to transport or communication networks.

Where such circumstances have a significant impact on your order, we will inform you as soon as reasonably possible.

Nothing in this section affects your statutory rights, including any rights you may have in the event of prolonged non-delivery.

22. Suspension or Termination of Access

We may suspend or terminate your account or access to our website if you seriously breach these Terms, engage in fraud, compromise the security of the website, or otherwise use the website unlawfully.

Such suspension or termination does not affect any rights or obligations that arose before the suspension or termination took effect.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, in whole or in part, the remaining provisions shall remain in full force and effect.

Where possible, the invalid provision shall be interpreted or replaced in a manner that most closely reflects its original purpose while remaining legally valid and enforceable.

24. No Waiver

Our failure or delay in exercising any right under these Terms shall not constitute a waiver of that right.

Any waiver shall only be valid if it is made expressly and in writing.

25. Assignment

You may not assign or transfer your rights or obligations under any agreement with Organic Drip without our prior written consent where such assignment would adversely affect our position or the performance of the agreement.

We may assign or transfer our rights and obligations in connection with a merger, reorganisation, sale, or transfer of our business, provided that your statutory consumer rights remain unaffected.

26. Governing Law and Jurisdiction

These Terms of Service and all agreements concluded with Organic Drip shall be governed by Belgian law.

This choice of law does not deprive consumers of the mandatory legal protections granted under the laws of their country of habitual residence.

Any disputes shall be submitted to the courts having jurisdiction under the applicable Belgian and European legal rules.

Where permitted by law, consumers also retain the right to bring proceedings before the competent courts of their place of residence.

27. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and any applicable promotional terms, constitute the entire agreement governing your use of our website and any purchases made through our online store.

Where any provision of these Terms conflicts with mandatory applicable law, the mandatory legal provisions shall prevail.

28. Changes to These Terms

We may amend these Terms of Service where necessary due to changes in legislation, changes to our business operations, or for other legitimate reasons.

The most recent version will always be available on this page.

Any changes shall not apply retrospectively to agreements already concluded, unless required by law or expressly agreed with you.

29. Contact

If you have any questions regarding these Terms of Service, please contact us using the details below:

Organic Drip

Grote Markt 50, Bus 202

2000 Antwerp

Belgium